Where is my package? How can I track the shipment?

You can monitor the status of your order in your user account at any time. You will also automatically receive a shipping notification by email as soon as your products have been dispatched. In this email you will also find the corresponding tracking number for tracking your package.

How long does the delivery take?

Please note that delivery times vary depending on the product category.

Delivery times for the WePrint service:

Approx 3 - 5 working days
Please allow about 5 - 7 working days for binder orders. If there are more than 50 files, please allow a delivery time of approximately 10-15 working days.
Orders received before 12noon will be processed the same day, orders after 12noon the next day.

Delivery times for blank labels:

Approx. 2 - 5 working days.
Please allow approx. 10-12 working days for orders of 10,000 sheets or more.
Orders received before 12noon. will be processed the same day, orders after 12noon. the next working day.

Express delivery 
Same Day Dispatch, delivery within 2 working days* 
Order before 12noon Mon-Fri for same day dispatch. Orders placed on a weekend/bank holiday will be dispatched the next working day and delivered within 2 working days. 

How much are the shipping costs?

£2.99 or free on orders £40 and over for UK goods.

Express production is not always available, if it is the cost is £13.20

All shipments are delivered safely and reliably with UPS. When planning your order, please note that UPS does not deliver on weekends.

Which countries do you deliver to?

UK and Ireland only.

Can I have delivery to different addresses?

Yes, you can also specify a different delivery address. Just make sure that you provide this as an additional shipping address. You can select this during the ordering process or enter it directly in your user account.

If I order different products, do they all arrive on the same day?

We guarantee that you will receive your orders as soon as possible. It is therefore possible that we send your orders in separate shipments if your products have been completed at different times.

Of course, you only pay the shipping costs once!

How can I send something back?

If your order is for blank labels, please notify us within 14 days of receipt that you wish to return them. You have a further 14 days to then send them back to receive a full refund within a  28 day period.


If you have used our print service and had your labels custom printed and for any reason are not happy, please reach out to our customer service team via email at [email protected]

How do I proceed in the event of an incorrect delivery?

Please call our customer service team

I have received a defective product - now what?

Please call our customer service team