Can I cancel or change my order?

After you have placed your order, we can only cancel or change your order if it hasn't left the factory yet. 

Contact our customer service
Tel: 0800 805020
Email: [email protected]
Monday to Friday 9am - 5pm

Is the receipt of the order confirmed?

After receiving your order, you will receive an order confirmation by email. If you do not receive an email within one working day of placing your order, please contact us. 

Where can I see the status of my order?

You can monitor the status of your order in your user account at any time. You will also automatically receive a shipping email notification as soon as your products have been dispatched.

How does a discount code work?

If you have a discount code, please apply in the basket page. 

How can I tell if my order was successful?

After receiving your order, you will receive an order confirmation by email. You can also monitor the status of your order in your user account at any time.

I have not received a confirmation email. Was the order successful?

If you have not received the confirmation email, we have to assume that something went wrong and your order was not placed because of this. Our customer service will be happy to help you check the current status of your payment. 

Why do I get an error message when I enter my payment information?

Make sure your name and billing address match your payment details. If this is not the case, an error message is generated. If you do not receive a confirmation email that your order was successful, your credit card will not be charged.

Where is VAT charged?

The prices on the website 20% UK VAT. If you are a commercial customer, please enter your VAT number on the website. Please pay attention to the correct spelling in the VAT ID.