Frequently asked questions

  • Which image formats can I upload?

    You can upload JPG, JPEG, PNG & PDF formats. You can also select photos from your social media networks including Facebook and Instagram.

  • Can I upload images in CMYK?

    Yes. Our design software accepts both RGB and CMYK formats.

  • What is the maximum file size I can upload?

    The maximum file that you can upload is 15MB.

  • What resolution do my images need to be?

    To get a good best end result, the minimum image resolution is 300 DPI.

  • Is it possible to save my designs?

    Yes. After creating your account, you can save your designs and view, edit and re-order them at any time in My Designs.

  • How do I ensure that the colour of the printed product is what I'm expecting?

    We do everything we can to get an accurate colour match based on your uploaded images. If you have specific colour needs, we suggest that you order one product as a test before placing the entire order. Our Terms and Conditions have more details regarding layout and colour accuracy.

  • Can I use my own logo, designs and photos?

    Of course! The easiest way to upload your images or artwork directly to Avery WePrint, and use our online layouts and tools to crop, position and rotate them.

  • What are bleed, trim and safe area?

    These sound like technical terms, but are actually quite simple and useful to know when getting your design ready to print.

    This is the portion of your design that will be trimmed off when the card is cut to the final size. Its purpose is to make sure your design or image reaches to the very edges of the cards, leaving no unsightly white edges.

    This is the final size of your cards, after the "bleed" has been cut off.

    Safe area
    This is an area inside the "Trim". Being smaller than your final card, the safe area is kept well away from blades and cutting machines, and so this is where you should place your most information or sections of your design. Anything outside of this area runs a risk of being cut off!

  • Can I print white onto clear labels?

    Yes we can print white on our clear polypropylene labels.

  • Can I upload a PDF of my design?

    Yes. When you have chosen your product, go into the designer. You can upload your designs easily via "My PDFs". To make it even easier, we place the PDF onto the product for you! Your PDF is also saved in the designer for later use.

  • Can I write on my labels?

    The non-varnish finish is suitable for handwriting on. The matt and gloss finishes are not receptive to writing either with ballpoint pens or marker pens. If you wish to write on your labels, then we recommend to request a non-varnish when ordering.

  • Do you have any pre-designed templates?

    Yes. In the Design Tool, you’ll find a huge choice of professional designs for different products. And it’s easy to tailor these templates to suit your needs. You can also upload your own logo or images to customise your designs. If you want the same look for different products, simply choose the same design theme for different product templates.

  • How do I design clear labels?

    You can design a clear label by uploading a PDF, image or using a template. A checker board background will appear on the designer which represents a clear background. If you were to upload a PDF or an image with a white or coloured background, the checker board background will be hidden and the labels you receive will not be clear. In order for us to print your design or logo on clear labels, please upload a PDF or image with a clear background. If the checker board background is visible once you have uploaded your file, your labels will have a clear or transparent background. Click here for more tips on how to design clear labels.

  • Can I reprint onto my products with my own printer?

    No, you're unable to reprint onto your labels, business cards or any other products printed by Avery WePrint. Concerning our labels, we use a special gloss or matt finish to seal the print and ensure your label prints are high quality. Therefore reprinting is not possible.

  • What payment methods do you accept?

    You can pay by credit or debit card or via PayPal. We accept MasterCard, Maestro, Visa, Visa Electron and American Express.

  • Is my payment secure?

    Yes. We take security extremely seriously and use the most up-to-date security systems for handling online payments. We never store your credit card information on any of our computers.

  • I am getting error messages when I input my payment information. What am I doing wrong?

    Please make sure that both the name and billing address are correct. Unless you get a confirmation email that your order went through, your credit card will not be charged.

  • Is VAT included in my purchase?

    When you’re looking at products on this website, you can choose to have prices shown with or without the 20% UK VAT rate added on. At the checkout, VAT is automatically charged on all purchases. If you’re ordering from outside the UK and within the EU, you may qualify for a 0% VAT rate. Please enter a valid business VAT ID Number at the checkout.

  • How long will my order take to arrive?

    If you choose Standard Production, we will deliver within 5 working days for all non-ring binder orders. For any ring binder orders, delivery will take 5-7 working days. For binder orders larger than 100 pieces, please account for 10-15 business days. Please note, this is true for all UK mainland orders only. If you choose Express Production, please allow for a maximum of 2 days production time plus a day for courier delivery. Orders placed after 1pm are counted as orders for the following day.

  • How will my order be shipped?

    Your order will be shipped via post or courier service. Parcels sent by courier are delivered by UPS. We carefully pack all items to ensure they arrive at your desk in great condition and just as expected!

  • Which countries can I ship to?

    We ship to the UK and Ireland only.

  • If I order a variety of products offered on the site, will they all arrive at the same time?

    We would like to ensure that you receive your order in the quickest time available, therefore we may send your order in separate shipments, as soon as they are ready. You still only pay one shipping charge.

  • I'm ordering from France and need some help - who do I contact?

    If you've been redirected from Avery Brand&Print France and have some questions, feel free to contact our French customer service team at +33 (0)800 365409.

  • Can I cancel or change my order?

    After you place your order, your products will immediately be put into our production queue. This means that cancellations or corrections are often not possible. However in the event that you discover an error, contact us immediately and we'll try to help. Unfortunately, orders that have already started printing cannot be changed - sorry! Contact Avery WePrint by calling 0800 587 0878 between 10-12pm and 2pm -4pm on Monday to Fridays, or email us [email protected].

  • Can I return an order which I have received?

    We use high standards of care in handling your order. If you are not satisfied with any aspect of your order, please contact us directly so that we have the opportunity to fix any issues. As all products are made to order, we are unable to take returns of non-defective product such as spelling, grammatical errors, or customer selected finish made during the design process, or low quality images uploaded by our customers. Therefore, please check the accuracy of your design prior to submitting your order.

  • Deleting your Avery WePrint account

    How to delete your account

    If you wish to delete your Avery WePrint account please send an email to Customer Service ([email protected]). Please note that we require the request be sent from the same email address used to register the account. Customer Services will then confirm when the account is deleted. Please note that deleting your account will remove your access to your order history and all saved designs.