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As a handmade business, how do you make sure the time you have invested in creating your products is rewarded with sales? You may have made a beautiful handmade item, but you need to be confident it will get noticed and that customers want to buy from you time and time again.
The way your labels look and feel will make an impact on how a handmade product or package is perceived. Labels can create excitement, drive sales, increase brand awareness and help build customer loyalty. But what exactly is the science behind a successful label?
We commissioned a unique psychological study to provide handmade businesses with an understanding of what makes a successful label interesting and persuasive. This included reading 159 academic papers, a scientific eye-tracking study and an online experiment with over 1,000 participants.
This report reveals some of the findings and is packed full of guidance, tips and tricks which you can easily apply to your own labels.
Labels can strongly influence the path of decision-making and can even bring about an unconscious judgement. As humans we are not aware we are doing this. Behavioural science research proves time and time again that how something is presented is very important in positively influencing consumer perception and decision-making. But how exactly does a humble label influence the decision of a consumer? What goes on in our minds?
Did you know that 11 million sensory neurons are firing around the brain every second, but only 40 of these travel through conscious pathways? Humans are ‘cognitive misers’. In other words, we have very limited brain space – not to mention motivation, energy and time.
Humans have limited attention spans, but certain things that the brain deems to be important do get through quickly and forcefully. Your own name or aspects of danger, for example, can push their way right to the front of your awareness, even in loud and hectic surroundings.
The non-conscious, emotional part of the brain is more automatic and influential than the conscious, rational part. In other words, emotion trumps reason. We tend to buy with our hearts and then justify our decision with our heads.
To help us make decisions, we rely on rules of thumb or shortcuts known as heuristics. For example, when a shelf is untidy and stock is low, we can reasonably deduce that the product is popular and therefore probably good and well worth a try
This overall understanding of the psychology of human decision-making helps us to build the steps of a consumer’s journey. We now know that your labels need to:
It is important to take time to select the right Avery WePrint label for your handmade products. Consider the options available like waterproof, transparent, glossy or matt as well as different shapes and sizes. There is so much more to a label than just a plain white rectangle
A successful label will be eyecatching and will draw the consumer’s interest. There are seven key things you need to consider when designing your labels: positioning, contrast, surprise, visuals, simplicity, relevance and appealing to the primal part of the brain.
Our study confirmed that once you’ve attracted the consumer’s attention, it is important to then engage their brain in a meaningful way. Rousing curiosity, priming expectation, helping in the decision-making, showing emotion and displaying important information can all result in a persuaded customer.
If the first three stages are successful, your label will produce a behavioural response like a confirmed purchase, brand loyalty, or even the readiness to pay more for food and drink.
Simply adding a label is the first step to getting your product or package seen as it increases the likelihood of it getting noticed. Think about the right Avery WePrint label for the task as well as making sure it looks great on the item you are sticking it on to. We have labels small enough to stick on tiny items, like a pencil right through to A0 sized labels for walls and larger items. There are also labels for a variety of surfaces, including paper, card, glass, plastic or even walls.
Making your label eye-catching is the next step. There are so many handmade businesses out there so your product labels need to cut through all the noise and grab a consumer’s attention by highlighting what the brain deems important. We found there are seven ways a label can grab attention:
This is the stage where the consumer will make their all-important decision on which food or drink item to buy. Labels are more effective if they encourage some kind of processing, thought or deliberation from your customers. The more the brain is engaged and attention is invested, the more likely the positive outcome. You’ve made them stop, now try and make them think. And there are five key ways in which to do just that:
Choosing colour over black and white wins every time. Select colours that stand out, not only against your own packaging but against that of your competitors too. The larger your label the greater the likelihood of it standing out. And bold ines, borders and stripes also mean that your label could be viewed 42% more than any neighbouring plain labels.
Humans have a natural tendency to notice anything unexpected, novel or bizarre. For example, in our research, the envelopes that used an unusual arty label were more likely to be looked at first.
They say a picture paints a thousand words. Did you know that people process visual stimuli more rapidly and fluently than words? Research shows that combining the use of colour, a picture, and an icon can help customers home in on your product more readily than a word-heavy label.
Since consumers have limited attention spans, it is important for food and drink labels to be as simple as possible in their design. Our research discovered that when a simple label was used rather than a complex one, people were 5-10% more likely to notice it initially and spent 9-15% more time looking at it.
Customers will immediately pay attention to anything personally relevant to themselves. Personalisation is very effective at making people sit up and pay attention. Also, labels featuring icons that bear relevance to the product a person is looking for will mean they will be found quickly. This could be an image of a bee on a jar of honey or grapes on wine labels.
Did you know that humans are hardwired to notice faces? Our eye-tracking experiments revealed that people were 14% more likely than average to look at an item featuring an emoji and 18% more likely to look at a label first if it featured a face. Emotional images like hearts and words like ‘lovely’ also draw the primal gaze and even help people look at your label for longer.
This is the stage where the consumer will make their all-important decision. Labels are more effective if they encourage some kind of processing, thought or deliberation from your customers. The more the brain is engaged and attention is invested, the more likely the positive outcome. You’ve made them stop, now try and make them think. And there are five key ways in which to do just that:
Emotion encourages involvement and engagement with an object and positive emotions ‘rub off’ on items through a process known as emotional contagion. So, an expression of emotion such as ‘love’ or ‘joy’ on a label can go a long way towards gaining positive customer association and investment.
Make sure you convey key information about your food or drink clearly. Exciting rhetoric and inviting imagery are extremely important, but consumers do still need rational information like price, origin, quantity, contents and benefits of buying your food product.
Consumers will take their cues about how to perceive and respond to an item like a parcel from the labels it has. A label suggesting high quality can lead to increased product consideration and perception, but it works both ways - a cheap design can suggest a cheap product, which is the last thing you want when it comes to selling food and drink.
Consumers rely on mental shortcuts to quickly and effectively make decisions. If your label boasts a recommendation or endorsement or features evidence of awards then people are more likely to make the purchase. If you have received any local or industry food awards include details on your label.
There is a sudden spike in brain activity when we encounter something that does not immediately make sense or which needs to be ‘worked out’. Teaser labels that engage the brain and pose a question, for example, a “What’s tasty inside?” label on a parcel can increase response rates by threefold.
Finally, once a label has caught a consumer’s attention, and then engaged and persuaded them, desired behaviours such as purchases, increased spend and recommendation are likely to follow. And all because of a well-considered, well-designed and well-placed label.
Finally, once a label has caught a consumer’s attention, and then engaged and persuaded them, desired behaviours such as purchases, increased spend and recommendation are likely to follow. And all because of a well-considered, well-designed and well-placed label.
If you apply science to your label design it can lead to repeat purchase of your handmade products and improved customer loyalty. Our research has revealed the importance of thinking more about every label you design to ensure your products attract attention and encourage someone to take action.
We think it’s better to see existing designs in action to help you fully understand what this scientific study has taught us. You can then apply them to your own branding more effectively. All the designs below have been created using the Avery WePrint software to show how you can make eye-catching and persuasive product and packaging labels for your small business.
Add emotion to labels
Bright colours, bold designs
Our research highlighted the importance of including images and icons in your label designs. Emotional images, such as hearts or faces proved most successful. When a label included an emotive image, people spent 13% longer looking at the item.
Consumers are prepared to pay more money for products with labels that suggest quality. Don’t cheapen your products by using poor quality labels and designs.
Convey quality
Include product info
Use product signifiers
Handwriting fonts proved most successful in our scientific study. A label displaying a handwritten font can improve the potential for word-of-mouth recommendation by 46%. The importance of borders and bold colours was also one of the key findings from the research. This label on a knitted toy has a border and uses a bright colour which draws the eye. A heart image has been incorporated to show emotion whilst the knitting needle tells you more about the product itself.
Now that you understand some of the main principles of successful label design, it is time to start creating your new labels. With Avery WePrint, you simply design your labels using our easy-to-use software and then we will print them for you.
Start by choosing your label shape, size, material and finish. There are several options for you to choose from. You then need to select the quantity of labels. One of the benefits of WePrint is we have low minimum order quantities but can easily cater for large orders too.
If you need some design inspiration you can select one of our label templates to get you started and edit it with your own text and imagery, or you can upload your own design straight into the software. Alternatively, start with a blank template and add the images, shapes, colours and text of your choice.
Once you are happy with your design, make sure you save it to your gallery so you can use it when you need to reprint your labels.
Once you have ordered your labels they will be with you within 3 to 5 days. If you are in a hurry, you can choose Express 48 Hour Label Production and receive them within 2 to 3 days.
With each label bringing its own special results, combining them will have a bigger impact on your customers. In our research experiments, we measured the impact of using multiple labels on a parcel in comparison to parcels without labels. We found an average uplift on the parcels with multiple labels of 129% for brand love and 116% for parcel content quality. Using multiple labels also increased the likeliness of word of mouth promotion by 135% and purchase intent by 113%. So, when sending out your handmade products we encourage you to make space for not only the crucial address label, but also for branding, return address and special message labels too.
Always remember that your labels should have a clear purpose. Think about what a label will achieve and how to make each one as effective as possible.
The research highlighted that adding surprise or curiosity when sending your handmade products was an effective way of influencing behaviour. Adding labels with a special message for the recipient will help attract attention and can influence future purchase behaviour. Examples of this included adding text labels that say things like ‘Made with pride’, ‘Handmade with love’ or ‘Created just for you’.
Deciding to use a label is always better then no label at all.
Size Does Matter.
Make the labell as large as reasonably possible, and make the key label elements large too.
Use images or icons in your labels and be very visual. Think carefully about the picture you use as labels displaying images that are clearly linked to your product or packaging will perform much better.
It pays to place the labels in the centre of your irem and to place the most important information in the centre of the label. Be careful not to crowd this area of the label with too much information.
Think of ways you can make your labels suprising and different.
Keep everything sinple.
Make sure the design is fluent and degestible.
Provide all the rational information consumers need to make a decision, particulary when it comes to price.
Grab attention through stimuli that naturally makes humans stop and look.
Emotional words like 'love' or 'pride' or images of faces, babies and animals all play to our primal instincts.