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Frequently asked questions
Faqs on Software
Avery Wizard™
Microsoft® Word
DesignPro™ 2000
Mac Label Expert
Avery® LabelPro
Personal Label Printer
 
 FAQs on Software - Avery Wizard
INSTALLATION
1. How do I install the Wizard once it is downloaded?
The first thing you would need to do is to locate the file that you have downloaded from the website. Locate the downloaded file then double click on the file to begin installation (simply follow the instructions on the screen). If you are not sure where you have downloaded the file use the ‘Find’ function in ‘Start’, ‘Find’ ‘Files and Folders’. Depending on which version of the Wizard you have downloaded type the version you have downloaded from the list below. This should locate the Wizard installation file. Double click on the downloaded file to start the set up wizard. Follow the instructions on the screen to install the Wizard;

AveryWizardForWord95-English.exe
AveryWizardForWord97-English.exe
AveryWizardForWord2000-English.exe
AveryWizardForWord2002-English.exe
AW20_PLUS_EUR.exe – Avery Wizard Plus

2. When I am working through the Wizard I get macro error messages, what do I do?
The Wizard is a macro-based program, which works within Word. The default macro security setting within Word is et to ‘High’. A ‘Medium’ security setting will allow the Wizard to function correctly. To do this, click on ‘Tools’, ‘Macros’, and ‘Security’. Take the dot out of ‘High’ and place in ’Medium’. Click on ‘OK’. Sometimes you need to re-boot. This procedure only needs to be done once.

NOTE: The Avery Wizard uses macros that will not harm your system. If you receive a Security Warning about Avery Dennison Cooperation macros when installing or running the Avery Wizard: Select "Always trust macros from the source" and click "Enable Macros".

3. Wizard error message ‘ Cannot locate Word or similar ‘
The Wizard is a macro, which functions within Microsoft Word. During the installation one of the first things the Wizard does is to look for a full version of Word. If Microsoft Word is installed as a ‘Custom’ then this error message will occur. Microsoft Word can be installed as a custom installation and still appear to be a full working version. Therefore it is recommended to reinstall Word as a ‘Typical installation’.
4. I keep on getting runtime error messages, how do I overcome this?
If the Wizard has already been installed then go to step 1, if you are experiencing problems installing the Wizard go to step 2:
1- Uninstall any previous versions of the software using 'Add/Remove Programs' in your 'Control Panel'. Note when uninstalling the Wizard make sure that you remove the shared files (it is OK to remove shared files when uninstalling the Avery Wizard).
2- Reboot the system (shut down or restart via the Windows Start button).
3- Make sure any programs that automatically open when Windows starts, are closed. This includes scanner and CD writer software. To do this, hold down 'Ctrl' 'Alt' and hit the 'Delete' key once. This opens the 'Close Programs' dialogue box. This will allow you to 'End Task' on any programs that run in the background on your PC. Do not 'End Task' on 'Explorer' and 'Systray'.
4- Disable any antivirus software that monitors your system, this can normally be closed via the 'System tray'. The 'System tray' is at the opposite end of your Windows 'Start' button, next to your 'System clock'. Normally you can hover over the icons for a description, then 'Right' mouse-click on the icons to close, disable or exit the application. Due to the fact that the Avery Wizard is a macro it is essential that the anti virus software is disabled during installation.
Once the above has been completed, it should be safe to install your software.
5. I am experiencing problems downloading the Avery Wizard?
Successful downloading from websites is dependent on many factors:

1- The speed of your modem.
2- The speed of your telephone connection.
3- The time of day you trying to download the Wizard. There are busy periods.
4- Web traffic. Many people are trying to download the Wizard resulting it being too slow and therefore "timing out’ or ‘Automatic disconnection’.
5- Surfing the web while downloading the Wizard i.e. having many web browsers open as downloading the Wizard making it even slower increasing the chance of errors occurring.

 
PRINTING
1. the labels are printing out of line.
There can be various reasons why labels are not printing correctly. The most common printing alignment problems can be solved if the following checks are carried out:

1- Click the ‘Start button’ on the taskbar, select ‘Settings’ then ‘Printers’. Then in the ‘Printers’ dialogue box right click on the icon for your printer and select ‘Properties’. From the ‘Printer Properties’ window you need to locate the ‘Paper Size’ tab. This option normally defaults to ‘Letter size’. If so, change this to ‘A4’ then click on ‘Apply’ then ‘OK’.
2- Some printers have a ‘Reduce /Enlarge’ facility that defaults to 94% or 97% (instead of 100%). Click on ‘Start’, ‘Settings’ and ‘Printers’. Right click on the icon for your printer select ‘Properties’. In the ‘Layout’ tab select ‘Custom’ in the ‘Scale to’ increase to 100%.
3- If you are using Microsoft Word, click on ‘Tools’ - ‘Envelopes and Labels’ and then ‘Options’. Make sure that the ‘Label Products’ is set to ‘Avery A4 and A5 sizes’ (not Avery Standard) and then highlight the Avery template you require.
4- If you are using Microsoft Word 97/2000/XP click on ‘File’ and ‘Print’ then select ‘Options’ and deselect the ‘Allow A4/Letter resizing’, click ‘OK’. Click on OK to print.

DATABASE
1. How do I use my Outlook address book in the Wizard?
To print from your Outlook address book using the Wizard, you must first use the ‘Export/Import Wizard’ in Outlook. To do this carry out the following:

Outlook
1- Click on ‘File’ then ‘Import/Export’
2- Choose ‘Export from a file’
3- Select ‘Comma Separated Values (Windows). This will create a .csv file.
4-Select the folder the address is held e.g. ‘Contacts’
Give the file a ‘Name’, and then use the ‘Browser’ window to locate a folder on your hard drive your hard drive to save the .csv file into e.g. ‘My Documents’ folder.

Avery Wizard
1-In the Wizard select ‘Use an existing list or database file’.
2-Click on ‘Open File Not Listed here’.
3-Browse your hard drive for the .csv file (saved above), making sure that in ‘Files of Type’ is changed to ‘Microsoft Text Driver’ (*txt, *csv).
4-Highlight the file
5- Click on ‘Open’ and follow the rest of the Wizard as normal.

2. the POSTCODE is not showing up!
Run through the Wizard in the normal way inserting your ‘Postcode Field’ twice.

Alternatively you can use the 'Tools' and 'Mail merge' option that already exists within Word.

The Avery Wizard has built-in margins to avoid text printing over the label edges. The text input window should be a good representation of the usable space. However, due to anomalies with graphic cards and video driver metrics, there is a chance that the text input window is not 100% the same size as the printable area. At present there is no fix for this, regrettably it is completely beyond our control.

3. How do I know my database is compatible with the Avery Wizard?
Provided you can convert your database to a compatible file format. To do this use the 'Export' command in your database software or open your database in Excel and save a copy that is compatible with the Wizard. File formats supported by the Avery Wizard are: Excel (.xls), dbase III (. dbf), comma separated file (.csv), text (.txt), Access (.mdb).
4. The filter function does not work!

The filter function only works in databases created within the Wizard i.e. the ‘CREATE A REUSABLE THEN PRINT FROM IT’ (in the .doc format). Databases from other sources e.g. dbase 3, comma separated file (.csv), excel (.xls) etc. can not be sorted not filtered in the Wizard.
As a alternative use the filter function within the Mail Merge in Microsoft Word

 
GRAPHICS
1. How do I insert images into the Wizard?
The Avery Wizard is not designed to handle graphics. The Wizard is basically a macro within Word, and only deals with text formats.

Run through the Wizard as normal, after clicking on ‘Finish’ you are presented with your labels in Word. Click on ‘Insert’ then ‘Text Box’ on the menu bar. Draw a text box within the label, click on Insert Picture, select your picture using the browser dialogue box and click on Insert. Click on the border of the text box, when the cursor changes into a double-headed arrow ‘Right click’ and select ‘Format text box’ from the menu. With the ‘Colours and lines’ tab selected, select ‘Colour’ from the ‘Line’ section then select the drop down menu. Select ‘No Line’. This will ensure that the border of the text box will not be printed. Then simply copy and paste the image across to the rest of your labels.

GENERAL
1. How do I find out which version of the Wizard I have?
A small test is to see if you can locate the C32028 template. To do so, in the ‘What Avery product do you want to use’ section type C32028 into the ‘Product Code’. If you can then locate this template then you have the latest version. If not please download the Wizard Plus program.

If you have the Avery Wizard on CD, the new CD's have a 'UPDATED MARCH 2003)' on them. If you need a copy of the FREE CD software (UK customers only) please submit a request via the “Contact Us” link on the top right of this page or by contacting the Consumer Centre FREE on 0800 80 50 20.

2. I have successfully uninstalled the Avery Wizard from ‘Add/ Remove Programs’ however when I go into Microsoft Word the Wizard icon still appears in TOOLS. When I click on the icon I get a message ‘the macro has been de-activated’ or words to that effect?
Install the Wizard again, then uninstall using Add/Remove. When you get a message ‘do you want to remove shared files’ select ‘Yes to all’. (Wizard Only)

When uninstalling the Wizard from ‘Add/ Remove Programs’ you will sometimes (depending in your version of Microsoft Office or maybe Windows) get the message (to the effect) ‘do you want to remove shared files, removing shared files can be harmful to your computer if you are not sure click on ignore’ then you have the options to either ‘Yes’, ‘Yes to all’ or ‘Ignore’. Usually if you are not sure you would select ‘Ignore’ however since this is Avery software you would select the option ‘Yes to all’. This option fully removes the Wizard from the PC.

3. How can I sort/ filter my records within the Wizard?
There is a flexible sort/filter function available within the wizard. To locate it these functions please follow the steps below:

-Open up Microsoft Word and click on the wizard icon to launch the Avery Wizard
- Click next, then select the label code then click NEXT
- Now select use an existing list or database file and click NEXT
- Click once on your database, which should be visible in the "YOUR FILES" window.
- Then click on the view and update file button below
- This brings up the screen allowing you to add or remove records, hit NEXT
- This will bring up a sample label click select the "NO I WANT TO ADD OR REMOVE ITEMS" option and click NEXT
- The next screen contains a SORT and FILTER button on the left-hand side. You can use this to Sort/Filter the records.

4. Is the Avery Wizard compatible with Lotus WordPro, Microsoft Works or Mac?
The Avery Wizard is only compatible with Microsoft Word. However the latest Wizard CD*(March 2003) does contain Avery Mac templates for some popular Mac software i.e. Adobe Illustrator, Microsoft Word, Page Maker and Quark Express.

To locate these Mac templates insert the CD into your Mac and browse the CD for the ‘MACFORMAT’ folder.
* If you need a copy of the FREE CD software (UK customers only) please submit a request via the “Contact Us” link on the top right of this page or by contacting the Consumer Centre FREE on 0800 80 50 20.

 
 FAQs on Software - Microsoft Word
1. I cannot see my Avery labels in Microsoft Word?
  1. From the 'Tools' menu, select 'Envelopes' and 'Labels'. For Microsoft Word XP click on 'Tools' - 'Letters and Mailings' - 'Envelopes and Mailings' and then 'Options'.
  2. If 'Labels' is not already selected, click on the 'Labels' tab and choose 'Options'.
  3. Make sure that in the 'Label Options' box the 'Label products' is set to 'Avery A4 and A5 sizes'.
  4. Highlight the Avery product you are using and click OK.
  5. For single labels, or for a full sheet of label, type in the text and click 'New Document'.
  6. To create a blank sheet and type your information directly onto each label, click on New Document and type in the text.
Note: If the gridlines do not appear after selecting 'New Document', select 'Show Gridlines' from the 'Table' menu.

If you still cannot see your label all is not lost please click on the 'Products' button on this page and type the product code of the label on the right hand side search box and click on OK. The product code will be on the label and is usually starts with a letter then four numbers e.g. J8676, C9312 or L7413. The template should then be available in the 'See also' section for download. Templates can also be created using the label custom function in Microsoft Word in 'Tools', 'Envelopes and labels', 'Options' and 'New Label'. Type the name of the label and the dimensions of the labels in the appropriate boxes and click on 'OK' to create the template.
2. How do I insert an image/picture onto my labels?
Click on 'Insert' then 'Text Box' on the menu bar. Draw a text box within the label, click on Insert Picture, select your picture using the browser dialogue box and click on Insert. Click on the border of the text box, when the cursor changes into a double-headed arrow 'Right click' and select 'Format text box' from the menu. With the 'Colours and lines' tab selected, select 'Colour' from the 'Line' section then select the drop down menu. Select 'No Line'. This will ensure that the border of the text box will not be printed. Then simply copy and paste the image across to the rest of your labels.
3. Microsoft Word only seems to give me options for creating a whole sheet of identical labels, or the ability to create one address only. How do I create different addresses on one label sheet without rerunning my labels in my printer?
Microsoft Word allows the user to create many different entries on one sheet by carrying out the following:
  1. From the 'File' Menu, choose 'Tools', then 'Envelopes and Labels.' For Microsoft Word XP click on 'Tools' - 'Letters and Mailings' - 'Envelopes and Mailings' and then 'Options'.
  2. Select the Labels tab, and then select 'Options'.
  3. In the 'Label Options' box ensure that the 'Label products' is set to 'Avery A4 and A5 sizes' and not 'Avery Standard'.
  4. Select the Avery product code purchased, and then click on OK.
  5. With the address window empty, and 'Full Page of the same label' selected, click on 'New Document'.
  6. From the 'New Document' screen, type the different label entries in the cells and print as usual.
4. When using Words Mail Merge facility, it does not let you use a data file and gives an error 'Cannot open selected file'.
Make sure the file is not already open
Make sure the file is compatible with Microsoft Words' file filters (files of type).
Make sure the database file has got 'Field' Headings at the top of each column so that Microsoft Word can recognise the data type.
If you have got problems with the data file after making sure it is set out right, try saving the file as a .CSV (comma delimited). Then tell the merge helper when prompted that the deliminator is the COMMA, it will be on the list of options after selecting stage 2 in the mail merge.
4. My addresses on my labels are printing too far to the left!
If the label is too far left click on EDIT and SELECT ALL. Then click on FORMAT and PARAGRAPH. Make sure the INDENTS and SPACING TAB is selected and then in the INDENTATION section increase the LEFT settings by 0.2 cm or as required .The Preview box, within the Paragraph box, will show how much it is increasing by. Click on OK to implement the changes.
 FAQs on Software - DesignPro 2000
INSTALLATION
1. During the installation in the 'Customer Information' section the 'Next' button is greyed out. How do I progress to the next section?
Details need to be typed into the 'Company Name' field if you are not part of a Company type 'None'.
2. Every time I try to install DesignPro I get the error message ‘error installing ikernal.exe (0xa00)’. By the way I am on a network! (In this case Win 2000)
This error message occurs if you install the software as a ‘User’ on to a network. Please either log on as an “Administrator” then install the software or contact your IT department who should be able to install the software.

When installing to a network not all ‘users’ are allowed to install software, this depends how the network is set up. This error message is common to these types of problems.

3. When I click on ‘File’ and ‘New’ there are no Avery templates to select from, the box is completely blank?
Select the ‘Tools’ menu, ‘Options’ then the ‘Directories’ tab.

The Template and the Custom boxes should both hold the same path to the DesignPro folder. The correct path of the Template folder should be C:\DesignPro\Templates. This path is represented by the drive you have
installed the DesignPro folder to (which by default is usually the ‘C’ drive, or it will be drive you have installed it to) then the DesignPro folder and finally Templates folder (which is located within the DesignPro folder). If the path for the Template Folder is different from above then you need to re-link the file to
the correct folder by clicking on the ‘Browse’ button on the right side of
the ‘Templates’. To do this click on the ‘Browse’ button locate the ‘DesignPro’
folder then click on the plus sign to the left of it this should bring up the ‘Templates’ Folder. Click on the ‘Template’ Folder then click on the ‘OK’
button.
The other option is uninstall the software and reinstall as s ‘Typical’ installation.

 
PRINTING
1. In ‘Print Preview’ I cannot see all my labels, just the one label in the left hand side (applies also when using serial numbers and bar codes)
To view all the designs click on ‘File’ and ‘Print’. In the ‘Copies’ section select ‘Full Page’ then click on ‘Print Preview’ within the ‘Print’ dialogue box.
2. When I print my records from a ‘database’ the blank lines are printing out as well!
Please carry out the following

1- Click on ‘TOOLS’ then ‘OPTIONS’ select the ‘PRINT’ tab and put a tick in ‘SUPRESS BLANK LINES’ and click on ‘OK’.
2- Also click ‘FILE’ - ‘PRINT’ then ‘OPTIONS’. In the ‘DATABASE’ section place a tick in ‘SUPRESS BLANK LINES’ and click on ‘OK’.

Sometimes if you go into PRINT PREVIEW it still shows the blank lines. This is a BUG, however when you print it out it will not print out the blank lines.

3. When printing the text is ‘squashed up’ or ‘joined up’ or just printing half the words? It looks OK on the screen.
Click on ‘FILE’ - ‘CALIBRATE PRINTER’ and then ‘PRINT CALIBRATION SHEET’.

- If the problem still occurs uninstall the printer driver then reinstall it, then do another calibration sheet.
- If you still experiencing problems please update your printer driver. If you are not sure how to do this please contact your printer manufacturer or visit your Printer Manufacturers web site.
4. I have tagged the records I want to print yet it is still printing all the records.
Click on ‘FILE’ - ‘PRINT’ then ‘OPTIONS’. Place the tick in ‘PRINT TAGGED RECORDS ONLY’ box. Click on ‘APPLY’ and then ‘OK’ to print.
5. I need to print multiple copies of each record from a database, and want to have them sorted “1,1,1,2,2,2,3,3,3”. How can I get this to work?
Solution – Follow these steps:
Create as many empty labels (in addition to the Master) as you need copies of each record using the ‘Insert’ – ‘Labels’ function or the ‘Add Label’ icon. For example, if you need 3 copies, create 3 empty labels.
Place the database (merge) fields onto the Master, as usual. Important: Leave the other labels empty!
Select ‘File’ - ‘Print’ then under Copies set the Labels, Number to 1 copy.
Before printing your labels select File, Print, select the Options button and make sure that the Sort checkbox is deactivated!
If you want to print “multiple sets” of a merge change the number of label copies to the number of sets to print.
 
DATABASE
1. How do I print individual labels from my database?
The ‘Tag’ feature is only available on DesignPro 2000 version 3.5. To find out which version of Design Pro you have click on ‘Help’ and ‘About’.
To print individual records within DesignPro open your database and insert your fields using the ‘Insert Field’ command. Then click on ‘Edit database’. Put a tick in the ‘Tag’ box for all the records you would like to print then on ‘Close’. Then click on ‘File’ and ‘Print’, in the ‘Options’ section select ‘Print Tagged Records only’ and click on OK. Once you click on Print Preview within the
’ Print’ box it should show the tagged records only.

Note if the Tagged box is greyed out then click on ‘Database’ and ‘Modify’.
Place a tick in ‘Tag’ field and click on OK. At the next Warning box click
on ‘Yes’. Then carry out the steps as above.

2. When I go through the TOOLS / CONVERT LABELPRO DATBASE function DesignPro does not recognize my converted file!
(As a work a round) Please carry out the following:

- Open Excel and click on FILE / OPEN, in the FILES OF TYPE select ALL FILES, locate your LabelPro.avd file (usually in the LPWIN 20 folder) highlight the file and click on OPEN
- Delete the first column called ‘PRCNT’ which contains TRUE and FALSE statements. To do so right click on the ‘A’ column and select the DELETE command. Click on FILE and SAVE AS in the SAVE AS TYPE select DBASE (dBase III) file type in a name for your database then click on SAVE.
- Open DesignPro and then open your converted database by clicking on DATABASE / OPEN.

3. when merging my database through the ODBC function I get an error message saying ‘invalid characters’ or something similar to that effect?
when merging the database (e.g. Excel, Access etc) DesignPro does not like non-text characters in the ‘Column headings/field names’ e.g. spaces, hyphens, full stops etc. To resolve the problem remove these from your Excel / Access / database, save it then remerge using ODBC. For example if one of the column headings is ‘Address 1’ then go back to the original file and remove the space. So the column heading now reads ‘Address1’.

Another column heading could have field name ‘Address_2’. Go back to the original file in Excel/ Access etc and then remove the under score. So the column heading should now read ‘Address2’.

Alternatively convert the database to a DBASE III in your database software. Then ‘open’ the file through DesignPro by clicking on DATABASE and OPEN. Choose the first option ‘Open a Dbase III file’ then locate your converted dbase III file then click on ‘OPEN’.

4. How do I connect a barcode to a database?
In your database make sure you have a BARCODE field. Type in all your barcode numbers. When you are ready to insert your fields on to the template go to the INSERT FIELD command and insert all your fields as normal except your BARCODE field. Click on the DRAWING menu and select BARCODE. Drag a bar code box onto your template then click on DATABASE and INSERT FIELD. Insert your BARCODE field into the barcode box. When you click outside of the barcode box a barcode should appear.

To specify what type of barcode you want, click again inside the barcode box and highlight the barcode numbers and then right click on it. Select BARCODE PARAMETERS then select the type of barcode from the drop down arrow in the TYPE box. Click on OK to confirm.

If you have already created a database and you want to add the ‘Barcode’ field then use the DATABASE and MODIFY command. Please note the MODIFY option is only available in DesignPro version 3.5. To find out which version you have, click on HELP and ABOUT. The version number will be on the first line.

If you do not have version 3.5 you can download it from this website by clicking on DOWNLOADS / SOFTWARE and DESIGNPRO 2000.

 
GRAPHICS
1. The images/graphics on my label designs are missing, they now show up as blue envelopes. Where are they?
DesignPro creates a link to the graphic so that the file size of your saved design is small. This is common with most popular 32bit software. E.g. If you import a graphic from a file on your hard drive, DesignPro creates a link to the Folder on the hardrive that contains the graphic.
If you import a graphic from a CD, DesignPro creates a link to the Folder on the CD. This means the CD will need to be in the drive when you open the design. Alternatively you can choose to install all the graphics from the CD onto your hard drive. However this will mean less of your hard drive is free.
As long as your graphic has not been moved or removed from it’s source then it should still appear on the design.
You can embed a graphic into a DesignPro design by following the instructions below:
1. With your graphic on your design ‘Right’ click on the graphic.
2. From the menu select ‘Properties’
3. Click on the ‘Text/Picture’ tab and take the tick out of the ‘Save Picture as Reference’ box.
When you then save the design your graphic will be embedded. This will however make the file size larger.
2. I have inserted images on to my template and now I can’t see the label template.
In the menu bar click on ‘Drawing’ then select ‘Ellipse’. The cursor then turns into a cross, draw a circle the shape of the template (you will probably need to use the square grab handles to do this). When the circle is flush with the border of the template ‘Right click’ on it and select ‘Fill Colour’ then select ‘No Colour’. Then click ‘OK’. ‘Right click’ again and select ‘Line colour’ and choose a colour that is different from the background image. After inserting your image use the ‘Order’ function either by right clicking on the image or by using the ‘Drawing’ menu to bring your Ellipse to the front and your Image to the back. Remember to delete the circle before printing.

Alternatively click on ‘Tools’ and ‘Guides’. In the ‘Horizontal’ tab click ‘New’ type 0 (number zero) click on ‘OK’ then click on ‘Horizontal’ again type ’1’ click on OK. Select the ‘Vertical’ tab then in the ‘Vertical’ tab follow the same procedure as above Once you click on the OK four guidelines will appear on the template on the screen. These guidelines can then be dragged to the edges of the template. You will now be able to see the edges of the templates after inserting images/graphics.

3.afterburner, how do I insert scanned images?
Scanned images are compatible with the afterBurner provided the scanned image file type is compatible with the afterBurner software. The after Burner software is compatible with most industry standard graphic files
e.g. window meta files (.wmf), Bitmap (.bmp) , Jpeg files etc. For a full list of compatible file types click on ‘Insert’,’Picture’ then ‘Files of Type’. It is recommended scanning the image then opening the file in your graphics software. Once the file is opened in the graphic package you should then be able to resave the scanned image as a compatible graphic format. To insert the image in the afterburner software click on ‘Insert’ then ‘Picture’, locate the saved image from your hard drive and then click on ‘Insert’.
4. afterburner - When I click on the ‘Ready Made Designs’ button the box is completely blank where are they?
There are two ways to do to access the ‘ready made designs’;

1- Place the CD into your PC. Exit any installation box that may appear.
2- Open the afterBurner software, in the ‘How would like to create your
project’ dialogue box select ‘Create a project from scratch’.
3- Select a template and click on OK
4- Then click on the ‘File’ menu and ‘Ready-Made Designs’.
5- Highlight an image of your choice from the various graphic folders and click on OK,
Or
1- Place the CD into your PC. Exit any installation box that may appear
2- Open the afterBurner software, in the ‘How would like to create your
project’ dialogue box software select ‘Ready made designs’
Select an image and double click on it to insert it or highlight once and click on OK.

5. When I insert an image it comes up blue? The image is a tiff file!
As a work around open the image in a graphics package and then re-save the image as either a windows meta file or a bitmap. You will then be able to import the image to DesignPro using the INSERT / PICTURE command.
 
GENERAL
1. How do I create different labels in DesignPro?
There are two ways of way of doing this:

1- Start from a fresh template leave the master label blank and design on
Label 1. Then click on ‘Insert’ and ‘Label’ this will produce another Label (Label 2) , design your label and click on Insert, Label. Basically you
can do this as many times as you want to.

2- The recommended way is to create a database. This can be done by clicking on ‘Database’ and ‘New’. You are then presented with a three-step guide. First step give the file a name. Second step is to input your fields i.e. the information you want on the label e.g. title, first name, surname,
address1, address2, town, postcode etc. Give the Field length about 35
characters and set the Field database to ‘Text’. The third step would your data within the fields e.g. Mr Joe Bloggs, 1 Regents Street, London, SW1 etc6. Once you have completed this click on OK. The next stage would be to click on ‘Database’ and ‘Insert’ field. This will
show how the label that will be actually be printed off. Click on close,
print preview then File and Print.

2. How do I change the colour of my text?
There are two ways to do this:

Highlight the text. ‘Right’ click on the text and select ‘Character’ from the menu. Then select ‘Colour’ from the drop down menu in the ‘Effects’ box (bottom left corner). Click on ‘OK’ to confirm your colour change.

Alternatively you can highlight the text. Select ‘Format’ (on the menu bar) then select ‘Character’ Then select ‘Colour’ from the drop down menu in the ‘Effects’ box (bottom left corner). Click on ‘OK’ to confirm your colour change.

3. Can I change the font/font size of my barcode number?
No can do. It is not possible to edit the barcode number, as this is a fixed entity. You can however use the ‘TEXT’ function to create another box under your ‘Barcode’ number box.
4. I can see the barcode but not the barcode number!
Click inside the barcode box and then highlight the barcode numbers. Next right click and select BARCODE PARAMETERS, in the PARAMETERS box tick the DISPLAY PLAINTEXT option and then click on OK.

To make sure this does not happen again click on TOOLS and OPTIONS. In the BARCODE CODE TYPE section click on EDIT. In the PARAMETERS box tick the DISPLAY PLAINTEXT option and then click on OK.

5. all the functions are missing all I get is FILE, VIEW, TOOLS and HELP, help!
this happens when no template has been selected. Click on FILE and NEW, select a template from the SELECT TEMPLATE box, then click on OK. All the functions will now be active.
 
 FAQs on Software - Avery Labelpro
1. I cannot print in LabelPro or since installing a new printer I am unable to print my labels.
If the printer is connected via a USB port LabelPro is not likely to work. The reason for this is that LabelPro is 16bit software and most USB ports do not support 16bit software. There are two possible solutions:
  1. Is to connect the printer using an LPT (parallel) port.
  2. The other is to upgrade your Avery LabelPro software to Avery DesignPro. For more information please visit the Software section of this website.
If your printer is connected via an LPT (parallel) port and you are still experiencing problems please try the following:
Close down LabelPro. Click on your Windows 'Start' button, select 'Find' then 'Files and Folders'. Select the 'Name and Location' tab then type 'lpwin.ini' in the 'Named' box, Change the 'Look in' box to 'My Computer' then click on 'Find'. Once the file has been found open it by double clicking on it. This will open it up in 'Note Pad' Locate the line that starts 'Printer='. In that line delete everything after 'Printer=' then Click on 'File' and 'Save'. Close 'Note Pad'.
Open Label Pro and then print your label design.
2. LabelPro : Is this software compatible with Microsoft Windows XP?
Avery LabelPro is not compatible with Windows XP. This is because Windows XP does not support 16bit programs (such as LabelPro). LabelPro was discontinued in January 2000 and has been replaced with new software called DesignPro2000. If you would like further information on this software please visit the Software section of this website. There is a demo version of DesignPro on the website so you can 'try before you buy'.
3. When trying to link to my database in 'Link to List' the program crashes or there is an error message!
When you create a List within LabelPro the file extension is .avd
> There is also an .axd file, which contains the field names.
> If you have any Sort or Filtering on you will also have an .mdx file.
> These files are all saved in the Lpwin20 folder on your hard drive (unless you change the default folder when saving)
> You can delete the .axd and the .mdx file for the database in question (making sure you don't delete the .avd) then re-link it to your label design in LabelPro.
4. I cannot find my specific Avery label?
To locate the label click on 'File' and 'New', change the 'Type' to 'Products listed Numerically'. In the 'Product' search through to find your label.
If you still cannot find the template click on 'Start', 'Programs', 'Avery Products' and 'Label Product Set-up'. Make sure that all the A4 headings are in the right hand box i.e. 'Install Products for these Products'. If they are not, select the A4 headings from the 'Do not install these Products' one by one and input them using the 'Add' button. Any non-A4 headings can be removed from the right hand box by using the 'Remove' button.

 Avery Personal Label Printer
GENERAL INFORMATION
Q1: What is the Personal Label Printer?
A: The Avery Personal Label Printer is a direct thermal printer capable of printing one or many labels.
Q2: What is direct thermal printing?
Direct thermal printer uses heat to transfer black and white impression onto your labels. Your Personal Label Printer applies text and graphics by burning very small black dots onto specially coated Personal Label Printer labels.
Q3: What is this printer used for?
A: The Avery Personal Label Printer can print filing labels, return address labels, mailing and shipping labels, and multipurpose labels to identify items around your home and office. With your Personal Label Printer included in the pack you can also add barcodes, graphics and many other things.
Q4: I have installed the printer driver and placed the labels in the printer. How do I start printing labels?
A: To start printing onto to the labels you need to install the Avery label software (Avery Wizard and/or DesignPro). Alternatively you can install the Microsoft Word templates to a folder on your hardrive. To install the software, place the Avery Personal Label Printer CD into your PC. After a short while the ‘Avery Personal Label Printer’ screen will appear. If you do not get the ‘Avery Personal Label Printer’ screen double click on the ‘My Computer’ icon on your desktop then double click on your CD ROM drive. Select ‘English’ and click on OK. A number of ‘install’ software options will appear:

i) Install Microsoft Word templates
ii) Install Avery Wizard
iii) Install DesignPro

i) Installing Microsoft Word templates

Select this option to install the word templates for the Personal Label Printer products onto your PC. After the installation go to your desktop and double click on the ‘Avery Personal Label Printer icon’. Check the product-code of the label you are printing onto. This product-code can be found on the box and on the back of the labels. For example if you are printing on the R5014 labels double click on this folder. Within this folder is a blank template for the R5014 and ten pre-designed templates. Double click on the R5014 file to open a blank template within Microsoft Word. Edit your label using Microsoft Word’s normal functions. Once you have finished designing your label click on ‘File’ and ‘Print’. If the Personal Label Printer is not your default printer you will need to select the Avery Label Printer. To do this click on the drop down arrow next to ‘Name’ and select the ‘Avery Personal Label Printer 9100’ and then click on ‘OK’.
Alternatively you can select one of the pre-designed templates by double clicking on it. Edit or delete the text then click on ‘File’ and ‘Print’. As above.

ii) Installing the Avery Wizard

Select this option to install the Avery Wizard for Microsoft Word. Follow the onscreen instructions to install this program. If you get a Security Warning, please select "Always trust macros from this source" and "Enable Macros". This will add Avery Dennison Corporation to the list of trusted sources in Microsoft Word. Please note that the Avery Wizard will not work correctly, if you do not add Avery Dennison Corporation to the list of trusted sources.

The first time you run the Avery Wizard an 'Important Note about Macro Security Settings in Word 2000, XP and 2003' will open up in Word. This document contains information on Macro Security as mentioned above. Close this down then click on the Avery Wizard icon in your tool bar or click on 'Tools' then 'Avery Wizard'. On the ‘Welcome’ screen click on ‘Next’. Click on the drop down arrow next to ‘Product Category’ then select ‘Personal Label Printer Products’. Select the template you wish to print onto then click on ‘Next’. On the next screen you choose either a blank template or one of the ten pre set templates. If you want to design your own label select the ‘blank’ template and then click on ‘Next’. On the ‘How Would You Like to Enter Information’ screen click on ‘Different label layouts’. The following screen opens up to a ‘mini’ version of Microsoft Word screen with the cursor flashing in the top left corner. Type your information within the template as required and edit using Microsoft Word’s normal functions. Alternatively you can select one of the pre-designed templates by highlighting it and clicking on ‘Next’. Edit or delete the text then click on using Microsoft Word normal functions. Once you have finished designing your label click on ‘Next’ then ‘Finish’. Use Microsoft Words normal function of printing a file i.e. ‘File’ and ‘Print’ making sure the Printer section mentions ‘Avery Personal Label Printer 9100’. If not click on the drop down arrow next to ‘Name’ ‘and select the ‘Avery Personal Label Printer 9100’ and then click on ‘OK’. Once you have finished designing your label click on ‘Next’ then ‘Finish’. Use Microsoft Word’s normal function for printing i.e. ‘File’ and ‘Print’ making sure the Printer section contains the ‘Avery Personal Label Printer 9100’. To select your Personal Label Printer click on the drop down arrow next to ‘Name’ and select the ‘Avery Personal Label Printer 9100’ and then click on ‘OK’.

iii) Installing DesignPro

Select this option to install the DesignPro. Follow the instructions for the ‘Software Installation’ (point 6, page
4) of the ‘Avery Personal Label Printer Quick Start Guide’.

To run the program double click on the DesignPro icon on your desktop or click on ‘Start’, ‘Programs’ and then ‘Avery DesignPro’. Type your name in the ‘User name’ box and click on OK (you can change the name later on in ‘Tools’ ‘Options’ and ‘General’). Select ‘No’ for the calibration process. Click on ‘File’ and ‘New’ select the template you are going to print onto and then click on ‘OK’.

To type text onto the template, click on the ‘Insert Text’ icon on the vertical tool bar (left-hand side of the screen). Hold down the left mouse button and drag a box on to the template. Once the left mouse button is released the borders of the text box can be seen with the cursor flashing in the top left-hand corner. You can now type your text into the box. To change the size, font etc. highlight the text then right click on it and select ‘Character’.

To insert an image click on the ‘Insert’ menu then select ‘Picture’. An ‘Insert Picture’ box will appear, Browse for your image using the drop down arrow next to ‘Look in’ Select the folder that contains your image e.g. ‘My Documents’ select your image file then click on ‘Insert’.

To insert one of the pre-designed templates click on ‘File’ then select ‘File Browser’. This will open a ‘File Browser’ screen. On the left-hand side click once on the folder of the label you are printing onto (the product-code can be found on the box or on the back of the labels). Once the images of the folder appear on the right side select the design you require by either double clicking on it or highlighting it and clicking on ‘OK’. Edit the text as required by clicking inside the text box and then replacing the text with your own.

To insert the pre-installed clip art click on ‘Insert’ and ‘Clipart Gallery’, select your image then click on ‘OK’.

To print your design, click on ‘File’ then ‘Print’. Two messages will appear; one for ‘Settings for continuous print’ and the other for ‘Printing on continuous paper’. Close the ‘Printing on continuous paper’ screen down. For the ‘Settings for continuous print’ click on OK. The ‘Print’ screen appears, select your printer by clicking on the drop down arrow next to ‘Name’ and select your ‘Avery Personal Label Printer 9100’ then click on ‘OK’.

To prevent the ‘Settings for continuous print’ screen from appearing every time you print, simply place a tick in the ‘Do not show this message again’ box.

Q5- Is it compatible with a Mac?

Answer: At present the Personal Label Printer is not compatible with a Mac.

Q6- Is the printer network-compatible?

A- Yes it is. Please refer to your Windows documentation or your Help files for instructions for adding a printer to a network or your contact your Network Administrator.

Q7- What are the system requirements?

A- It is compatible with Windows 98, Windows 98SE, Windows 2000 and Windows XP
Also requires a USB-connection (USB cable supplied), 20 MB minimum hard disk space and 64 MB RAM.

Q8: How do I connect it to my PC?

A: A standard USB cable is provided within the original packaging. Plug one end of the USB cable in the rear of the printer and the other end into an available USB Port on your computer.

Q9: How do I turn it on?

A: Make sure the USB cable is connecting the printer to your PC and the printer is plugged in. An on/off power switch is located on the back of the printer.

Q10: How do I install the printer?

A: For the printer to work, you will need to install the printer drivers found on your Personal Label Printer software CD. Insert the CD into your printer, and follow the steps in the Quick Start User guide to install the printer drivers. Your computer should walk you through the steps to automatically install your Personal Label Printer.

Q11: Can I use it with other printers?

A: Your Personal Label Printer can be installed alone, or coexist with other local, network or shared printers connected to your PC.

Q12: What is the Autopeel™ setting?

A: Your Personal Label Printer offers two peel settings. Use the standard setting to dispense labels attached to the backing sheet. Use the peel setting to dispense labels removed from the backing sheet.

Q13: What labels can I use?

A: Avery Dennison has designed unique direct print thermal label rolls to work with your Avery Personal Label Printer to provide consistent high-quality printing. Only Avery Personal Label Printer rolls have been design to work with this printer.

Q14: How do I clean the Personal Label Printer?

A: Cleaning instructions:

Use the Printer Cleaning Card (supplied) to clean the print head-mechanism on your Personal Label Printer. This cleaning card needs to be used to keep your print head clean, as general cleaning will improve printer performance.

Step 1.Before cleaning the printer make sure it is switched off and also unplugged from the main power supply.
Step 2: To clean the outside of the printer, please use a damp cloth. Do not use any cleaning products for this application.
Step 3: Inspect the roller and remove any label pieces by hand. (Refer to the ‘Removing Labels Rolls’ section in the User Guide)

Follow the below instructions for using the Printer Cleaning Card:

Step 1. Remove any labels from the printer.
Step 2. Remove the cleaning card from its packaging.
Step 3. Turn the printer on again.
Step 4. Lift up the label guide.
Step 5. Insert the cleaning card into the printer by threading it into the Print Head Opening.
Step 6. The auto-load function will feed the cleaning card through the printer.
Step 7. Remove the cleaning card from the printer outlet and dispose of it.

The cleaning card can only be used once, to source further cleaning cards for free please contact your local Avery Consumer Centre.

 
PRINTING
Q1: The Top Door of the printer will not close or the spool will not fit?
A: Check to make sure that the Label Guide is in the down position. Make sure the Label Spool is properly loaded in the Top Door. If the Spool does not easily slide into the door, turn the spool over and try again. The spool may only be inserted one direction.
Q2: Can I use any labels?
A: Only Avery Personal Label Printer rolls have been designed to work with this printer.
Q3: How do I clear a Label jam in my Personal Label Printer?
A: Trying to force labels through the printer may cause a label to get jammed. Use the cleaning card to clear out any jammed labels from your printer.
Q4: I clicked the print button, but nothing happened?

A: If the peel lever is in the down position, your will need to press the advance button to feed one label